Source: Hong Kong Government special administrative region
Hong Kong Immigration Department wins 2025 Skytrax Award for Best Airport Immigration Service
On April 9 (Madrid time), the Director of Immigration, Mr Benson Kwok, attended the prize presentation ceremony held in Madrid, Spain. Mr Kwok stated that the department was honoured to receive the prestigious Skytrax Award for Best Airport Immigration Service for the fifth time, which affirms the ImmD’s commitment to delivering the highest quality of immigration clearance services. The ImmD expressed gratitude to Skytrax and international travellers for their recognition, as well as to its frontline staff for their professionalism and dedication. The ImmD will continue striving for excellence by leveraging innovative technologies to introduce more facilitation measures and deliver the best immigration services to passengers, with a view to reinforce Hong Kong’s status as an international aviation hub while actively supporting the city’s overall development.
Skytrax, a world-renowned specialist research agent and advisor of the air transport industry, mainly undertakes qualitative audits and research studies for airports and airlines services across the globe. The survey was conducted between August 2024 and February 2025, covering over 600 airports worldwide, and the survey questionnaires were collected from over 13 million air passengers of more than 100 nationalities on their ratings of airport service.Issued at HKT 15:11
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