Ombudsman announces results of direct investigation operation into effectiveness of administrative support provided for complaint handling by Secretariat of Medical Council of Hong Kong under Department of Health and Department of Health’s regulatory role (with photos)

The following is issued on behalf of the Office of The Ombudsman:

     The Ombudsman, Mr Jack Chan, today (February 5) announced the completion of a direct investigation operation into the effectiveness of administrative support provided for complaint handling by the Secretariat of the Medical Council of Hong Kong (MCHK) under the Department of Health (DH), and the DH’s regulatory role. The Office of The Ombudsman (the Office) made 21 improvement recommendations to the authorities.      All 21 recommendations made are accepted by the authorities.

     The full investigation report is available on the website of the Office of The Ombudsman at www.ombudsman.hk