Source: Hong Kong Government special administrative region
LCQ17: Supporting the elderly in using eHealth
| Function The Government has been actively promoting and facilitating citizens’ registration with and use of eHealth, with special arrangements made through various online and offline channels to assist the elderly and other persons in need. At present, Hong Kong residents can register with eHealth online and use “iAM Smart” for identity verification to set up their eHealth accounts. Citizens can also register in person at 63 registration centres under the HA or the Department of Health (DH), or set up their eHealth accounts at designated post offices in 18 districts across Hong Kong. We have also deployed mobile registration teams to visit hospitals and clinics under the HA or the DH to assist citizens in registering with and using eHealth.
To support elderly persons who have limited mobility or are less accustomed to using online services, we have partnered with various units to help them download the eHealth App and understand the relevant functions. Among others, we collaborated with the District Services and Community Care Teams across 18 districts under the Home Affairs Department to set up “e+Support Stations” at community events and conduct home visits. We also provided technical support and training through the “Smart Silver” Digital Inclusion Programme for Elders under the Digital Policy Office (DPO). Furthermore, we plan to launch the eHealth+ Intergeneration Inclusion Pilot Scheme this year in collaboration with non-governmental organisations, secondary schools, and elderly centres, under which students will serve as mentors to teach the elderly how to use the eHealth App.Issued at HKT 12:20 NNNN |