LCQ9: Staffing establishment and operational status of Hongkong Post

Source: Hong Kong Government special administrative region

Grade In the past three financial years, adjustments to the establishment of various grades of the HKP have reflected the number of posts reduced due to various cost-saving measures, including the five-day mail delivery and the consolidation of delivery beats etc. The HKP will continue to optimise manpower allocation in accordance with the changes in mail volume and operational situations, and flexibly deploy staff to ensure effective use of resources.

Additionally, from 2023-24 to 2026-27 (up to the end-May 2026), 6 705 applicants applied and 113 of them were appointed to the Postman grade, 5 599 applicants applied and 37 of them were appointed to the Postal Officer grade, and 6 530 applicants applied and 20 of them were appointed to the Controller of Posts grade of the HKP. As the HKP has all along adjusted its manpower plan as needed, it does not set annual recruitment target for each grade.

(figure as of March 31, 2024)(figure as of March 31, 2025)(figure as of March 31, 2026)(figure as of May 31, 2026)(4) Since 2006, the HKP has started adjusting its internal staffing arrangements and, without affecting operations, arranged for staff posted to the headquarters and backend staff providing support services to adopt the work arrangement of five-day week. In 2022, the work arrangement of five-day week was extended to some frontline teams. Currently, about 70 per cent of the staff members are working under the work arrangement of five-day week. To ensure that the standard and efficiency of public services are not affected and to maintain essential postal services on Saturdays, such as counter services and hotline inquiries etc, 30 per cent of the staff members still maintain a non-five-day week arrangement. The HKP has been actively optimising staffing arrangements, including planning to further implement the work arrangement of five-day week to mainly cover some of the posts involving clerical tasks in the frontline teams. The HKP will also continue to explore the feasibility of extending the work arrangement of five-day week taking into account the needs of public postal services and operations.

(5) The information on private properties rented by the HKP for use as office premises (Note 5) from 2023-24 to 2026-27 (up to the end-May 2026) are tabulated as follows:

(as of May 31, 2026)($ million)($/square feet)(6) Due to the rapid changes in the global economic environment in recent years, the continuous escalation of geopolitical situation, the rise of protectionism, and the intense competition in the electronic commerce (e-commerce) logistics industry, the HKP’s revenue from e-commerce business in the past three years is lower than originally expected by more than 30 per cent. The actual/anticipated revenue and mail volume from the HKP’s e-commerce business in the past three financial years and the current year are tabulated as follows:

(Actual)(Actual)(Subject to audit)(Anticipated)($ million)(million items) In terms of operating costs, apart from the related conveyance costs and terminal dues, the existing manpower and facilities of the HKP have been deployed to handle e-commerce mail in additional to the universal postal services. Hence, it is difficult to quantify the operating cost of e-commerce business separately.

(7) The average utilisation rates of all iPostal Stations from 2023-24 to 2026-27 (up to the end-May 2026) are tabulated as follows:

Average utilisation rate(up to May 31, 2026) The HKP has been closely monitoring the usage of iPostal Stations as well as conducting timely promotional activities and adjusting related operational arrangements. In the past three financial years, arrangements were made to relocate three iPostal Stations and adjust the number of locker columns of 12 iPostal Stations having regard to the usage.

(8) The number of mail items not collected by recipients within the prescribed time limit at iPostal Stations from 2023 to 2026 (up to the end-May 2026) are tabulated as follows:

Year According to past statistics, about 98 per cent of the mail items were collected within the 48-hour time limit, and the proportion of overdue uncollected mail items was very low, indicating that the current collection time limit basically meets public demand. At present, the HKP has no plan to impose additional charges on recipients who collect items from iPostal Stations beyond the time limit.

(9) EC-GET is an affordable and economical local mailing solution designed to provide diversified services. The HKP launched a pilot programme for the EC-GET door-to-door pickup service in August 2024 and subsequently completed the assessment on the pilot programme. After carefully balancing cost-effectiveness, market demand, and public resource utilisation etc, the HKP currently has no plan to regularise the door-to-door pickup service for EC-GET.(1) The Postman grade includes Senior Postman and Postman.
(2) The Postal Officer grade includes Superintendent of Posts, Senior Postal Officer and Postal Officer.
(3) The Controller of Posts grade includes Postmaster General, Deputy Postmaster General, Assistant Postmaster General, Chief Controller of Posts, Senior Controller of Posts, Controller of Posts, Assistant Controller of Posts I, and Assistant Controller of Posts II.
(4) The HKP would adjust the number of NCSC positions regularly and decide whether to renew contracts with individual NCSC staff according to operational requirements.
(5) The office premises rented from private properties are mainly post offices as well as a few delivery offices, mail processing centre and office.
(6) A sharp decline in mail volume recorded in 2024-25 was mainly due to external factors such as geopolitical situation and the tightening of inbound mail regulations in different places arising from the rise of protectionism.
Issued at HKT 16:11

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