Source: Hong Kong Government special administrative region
The following is issued on behalf of the Office of The Ombudsman:
The Ombudsman, Mr Jack Chan, today (July 8) presented the 2025-26 Annual Report of The Ombudsman to the public. In the reporting year, the Office achieved remarkable results in all three strategic focuses championed by the Ombudsman, and further stepped up its supervisory role to bring about tangible improvements in public administration. The Office also exceeded all its service targets in handling enquiries, complaints, reassessment and review of complaints.
The Office is committed to fostering a positive complaint culture in all sectors of society through a variety of channels, with particular focus on encouraging the younger generation to adopt a constructive mindset and actively participate in public affairs. Throughout the year, it organised 17 talks at universities, tertiary institutions and secondary schools, and participated in seven career fairs, reaching out to more than 66 000 young people. The Ombudsman’s Awards presented annually continued to honour departments, organisations and public officers for excellence in enhancing public services, with a new Team Award introduced in this reporting year. In addition, appreciation letters and certificates were issued under the dual-track commendation scheme to departments, organisations and members of the public in recognition of their contribution to the enhancement of public administration.
In exercising its supervisory functions, the Office completed 10 direct investigation operations and concluded 46 cases by full investigation during the year. A total of 573 recommendations, more than double the previous year’s figure, were made to drive substantive reforms across various areas of public administration, all of which were accepted by the departments and organisations concerned. In complaint cases where no or only minor maladministration is involved, the Office makes constructive observations, highlighting areas for improvement while acknowledging the positive measures taken by the departments or organisations concerned. During the year, a total of 912 observations were made under this initiative.